Case Studies

View and download our customer case studies without needing to fill out a form. If you’re a customer and have a great story we want to hear it, contact jkanka@relatient.net

Children’s Hospital on Epic Lowers Patient No-Shows

– Case Study – Children's Hospital on Epic Lowers Patient No-ShowsNearly 1 in 5 Patients Didn’t Show for Their Appointments One of the largest pediatric hospitals in the United States was using appointment reminders but still facing an 18%-20% no-show rate. Their...

Physician Group Switches to Relatient for Patient Messaging

– Case Study – Physician Group Switches to Relatient for Patient Messaging To meet their goals they needed a new partner to reduce missed appointments. In 2016 United Regional Physician Group began closely tracking missed appointments to improve patient care, maximize...

OB-GYN Medical Group Reduces No-Shows

– Case Study – OB-GYN Medical Group Reduces No-Shows   “Patient-centered” is more than a buzzword at OB-GYN Associates of Cookeville. The nine-provider medical group is intentional about taking patient feedback to heart and using it to improve the practice. When their...

Automation a Win in Federally Qualified Health Clinic, ARcare

Providing the best in healthcare to patients located in rural areas, regardless of their ability to pay, is a worthy mission that comes with unique challenges. And yet, ARcare, a federally qualified health clinic (FQHC) that started in rural Arkansas in 1986, exists...

From Patient Reminders to Medical Billing

Jason W. Miller used to be a healthcare consultant at large organizations, so when he began working at Reiter, Hill, Johnson + Nevin (RHJN), a well-respected women’s health private practice in the Washington D.C. area, he sought ways to leverage his past experiences...