Case Studies

View and download our customer case studies without needing to fill out a form. If you’re a customer and have a great story we want to hear it, contact jkanka@relatient.net

Children’s Hospital on Epic Lowers Patient No-Shows

– Case Study – Children's Hospital on Epic Lowers Patient No-ShowsNearly 1 in 5 Patients Didn’t Show for Their Appointments One of the largest pediatric hospitals in the United States was using appointment reminders but still facing an 18%-20% no-show rate. Their...

Physician Group Switches to Relatient for Patient Messaging

– Case Study – Physician Group Switches to Relatient for Patient Messaging To meet their goals they needed a new partner to reduce missed appointments. In 2016 United Regional Physician Group began closely tracking missed appointments to improve patient care, maximize...

OB-GYN Medical Group Reduces No-Shows

– Case Study – OB-GYN Medical Group Reduces No-Shows   “Patient-centered” is more than a buzzword at OB-GYN Associates of Cookeville. The nine-provider medical group is intentional about taking patient feedback to heart and using it to improve the practice. When their...

Automation a Win in Federally Qualified Health Clinic, ARcare

Providing the best in healthcare to patients located in rural areas, regardless of their ability to pay, is a worthy mission that comes with unique challenges. And yet, ARcare, a federally qualified health clinic (FQHC) that started in rural Arkansas in 1986, exists...

From Patient Reminders to Medical Billing

Jason W. Miller used to be a healthcare consultant at large organizations, so when he began working at Reiter, Hill, Johnson + Nevin (RHJN), a well-respected women’s health private practice in the Washington D.C. area, he sought ways to leverage his past experiences...

The Vancouver Clinic Reduces No-show Rates

When The Vancouver Clinic began their transition to the Relatient messaging platform their average no-show rate was at an acceptable range and was not the organization’s primary concern. What really had them frustrated was the poor Customer Service they received from...

Jersey Urology goes “beyond appointment reminders”

Jersey Urology was on its second “reminder solution” and still looking for a way to improve patient communications. When asking vendors for custom outreach, the answer had always been too costly, too manual, or even impossible.