Better Patient Experience, Higher Profitability

Better Patient Experience, Higher Profitability

The other day I came across a report by Deloitte in which they “found that higher patient experience scores are associated with higher hospital profitability.” Their suggestion:  With the renewed patient and payer emphasis on patient experience as a core...
Are You Over-Messaging?

Are You Over-Messaging?

Some healthcare organizations over-message their patients. While their enthusiasm in communicating with their patients should be applauded, over-messaging can present some problems. Over-messaging creates message fatigue Message fatigue occurs when message recipients...
Going digital to improve patient engagement

Going digital to improve patient engagement

Originally published on http://www.beckershospitalreview.com/, written by Pem Guerry and Sam Johnson. Mobile technology is far from a new concept for the healthcare industry, but its adoption is now accelerating at a rapid-fire pace. In almost every respect, hospitals...