Relatient and Uber Team Up to Increase Access to Health Care

Press Release

NASHVILLE, Tennessee, July 12, 2016 – Uber and Nashville-based healthcare communication company RELATIENT announced today new technical integrations aimed at increasing access to health care by overcoming the barrier that annually prevents approximately 3.6 million Americans from receiving health care: lack of transportation.

Through this partnership, the Uber app will be fully integrated into text and email messages to patients delivered by RELATIENT. Such messages include appointment reminders, follow up care coordination, patient balance information and preventative care prompts – such as reminding a patient with a heart condition to schedule an EKG.

Plus, while riding to their appointment in an Uber, patients will receive a message to check in with their provider, so that all necessary paperwork is complete when they arrive. And they will receive a link to a patient satisfaction survey to complete on their ride home.

In honor of the integration, RELATIENT and Uber will offer a “Ride To Health™ Week,” which will occur the week of August 22-26. During this time, anyone in the US who requests an Uber through Relatient to get to or from a health appointment with a participating provider will receive a discount on their ride.  More details about this special offer can be found online at ridetohealth.org.

“Patients who miss medical appointments or have to reschedule at the last minute frequently cite transportation as a factor. We’re very excited about the collaboration with RELATIENT because it gives people a simple way to plan their appointments and ensure they always have access to a reliable ride when they need one,” said Rob Daniels, Product Partnerships Lead for Uber.

RELATIENT’s CEO, Sam Johnson, noted that the integration with Uber could significantly decrease the high cost of missed appointments, as well as removing the negative impact that a missed appointment has on an individual’s health outcomes.

“Missed appointments lead to risks that could be averted.  According to the National Commission on Prevention Priorities, 100,000 people die each year because of lack of access to preventative care services, like screenings for hypertension, cholesterol and certain cancers.  There’s no doubt that solving the transportation problem will save lives. It will also mean more financially sound health organizations. For example, it’s not unusual for a doctor to average four missed appointments per day, about $150,000 in lost revenue per doctor every year. For large medical practices, this quickly adds up to millions of dollars.”

About RELATIENT

Based in Nashville, Tennessee – an axis of healthcare innovation – RELATIENT offers the only complete, app free and login free patient relationship and engagement communication platform. The company integrates text messaging, email, and automated voice to ensure reliable, coordinated communication with patients. Its cloud-based platform works with virtually any electronic health record system in use today.

About Uber

Uber’s mission is to make transportation as reliable as running water—everywhere, for everyone. We started in 2010 to solve a simple problem: how do you get a ride at the touch of a button? Six years and over a billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.

Related:

Uber, tech company team up to get patients to appointments (www.tennessean.com)

I Just Took an Uber Ride. To Health. (relatient.net)

How Uber’s move with Relatient could boost access to care (www.healthdatamanagement.com)

Salesforce Supercharges Health Cloud with New Capabilities and Expanded Partner Ecosystem

Learn More About RideToHealth

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