Relatient and AxiaMed Partner for a Better Patient Billing Experience

MDpay was already the easiest way for patients to get notified, see and pay their bill. MDpay now integrates to AxiaMed’s Payment...
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Better Patient Experience, Higher Profitability

The other day I came across a report by Deloitte in which they "found that higher patient experience scores are associated with higher...
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Are You Over-Messaging?

Some healthcare organizations over-message their patients. While their enthusiasm in communicating with their patients should be...
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Better Patient Experience, Higher Profitability

The other day I came across a report by Deloitte in which they "found that higher patient experience scores are associated with higher hospital profitability." Their suggestion:  With the renewed patient and payer emphasis on patient experience as a core element of...

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Are You Over-Messaging?

Some healthcare organizations over-message their patients. While their enthusiasm in communicating with their patients should be applauded, over-messaging can present some problems. Over-messaging creates message fatigue Message fatigue occurs when message recipients...

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The Vancouver Clinic Reduces No-show Rates

When The Vancouver Clinic began their transition to the Relatient messaging platform their average no-show rate was at an acceptable range and was not the organization’s primary concern. What really had them frustrated was the poor Customer Service they received from...

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The Most Important App in Healthcare

It’s all too easy for industries to get caught up in adopting new technologies just to keep pace. “Everyone is building a custom app/portal/website, so that must be the answer.” Or so the thinking goes. For all the talk of human-centered design and patient-centered...

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I Just Took an Uber Ride. To Health.

First published by founder Sam Johnson on Linkedin. The day started like most others. A shower, cup of coffee, and my morning walk around the neighborhood block on this uncommonly mild mid-November day. Somewhere along the way, I began to experience some slight...

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Going digital to improve patient engagement

Originally published on http://www.beckershospitalreview.com/, written by Pem Guerry and Sam Johnson. Mobile technology is far from a new concept for the healthcare industry, but its adoption is now accelerating at a rapid-fire pace. In almost every respect, hospitals...

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Listed on the AthenaHealth Marketplace

Relatient was recently added to the athenaHealth Marketplace, making it easier for users of athenaCollector to integrate with Relatient's platform and take a patient-centered approach to engagement. Here is an overview: Relatient is an integrated messaging...

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When Healthcare Needs to Close

Orginally published on LinkedIn by Sam Johnson. Closing means communication...and lots of it. We had the privilege of taking dozens of phone calls again this morning from medical offices needing to shut the doors for the day, due to inclement weather in the...

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