The Evolution of Relatient’s Patient Engagement

The Short Version Relatient began with appointment reminders and found that automating a combination of text, email and phone calls was...
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Modernizing Patient Billing

Join us Sept 14th at 1 pm Eastern.
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Practice Managers Are Leading the Way to Patient-Centered Engagement

Healthcare is changing fast and unfortunately most people don't handle change well — Practice Managers are the ones tasked with guiding...
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Relatient and AxiaMed Partner for a Better Patient Billing Experience

MDpay was already the easiest way for patients to get notified, see and pay their bill. MDpay now integrates to AxiaMed’s Payment...
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Better Patient Experience, Higher Profitability

The other day I came across a report by Deloitte in which they "found that higher patient experience scores are associated with higher hospital profitability." Their suggestion:  With the renewed patient and payer emphasis on patient experience as a core element of...

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Are You Over-Messaging?

Some healthcare organizations over-message their patients. While their enthusiasm in communicating with their patients should be applauded, over-messaging can present some problems. Over-messaging creates message fatigue Message fatigue occurs when message recipients...

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The Vancouver Clinic Reduces No-show Rates

When The Vancouver Clinic began their transition to the Relatient messaging platform their average no-show rate was at an acceptable range and was not the organization’s primary concern. What really had them frustrated was the poor Customer Service they received from...

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The Most Important App in Healthcare

It’s all too easy for industries to get caught up in adopting new technologies just to keep pace. “Everyone is building a custom app/portal/website, so that must be the answer.” Or so the thinking goes. For all the talk of human-centered design and patient-centered...

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I Just Took an Uber Ride. To Health.

First published by founder Sam Johnson on Linkedin. The day started like most others. A shower, cup of coffee, and my morning walk around the neighborhood block on this uncommonly mild mid-November day. Somewhere along the way, I began to experience some slight...

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Going digital to improve patient engagement

Originally published on http://www.beckershospitalreview.com/, written by Pem Guerry and Sam Johnson. Mobile technology is far from a new concept for the healthcare industry, but its adoption is now accelerating at a rapid-fire pace. In almost every respect, hospitals...

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