Why Patients Don’t Answer Surveys (and Why it Matters)

There was a time, so I hear, when a physician’s word was gospel and to challenge that authority meant you were an exception and a rebel....

10 Things Your Mobile Pay Solution Should Offer

Technology is radically changing the healthcare industry, and patients now demand a modern billing and payment experience that enables...

When It Comes to Engaging Patients, Keep it Simple.

  Why does it have to be so difficult? Healthcare tech, that is. This was the topic of a recent conversation between Relatient CEO,...

How Millennials and Gen Z are Driving the Digital Healthcare Revolution

Millennials are on track to become the largest generation in the United States, and their tech-driven lifestyles are fueling a digital...

Better Patient Experience, Higher Profitability

The other day I came across a report by Deloitte in which they "found that higher patient experience scores are associated with higher hospital profitability." Their suggestion:  With the renewed patient and payer emphasis on patient experience as a core element of...

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Are You Over-Messaging Patients? Stay Ahead of TCPA

Some healthcare organizations over-message patients. While their enthusiasm in communicating with their patients should be applauded, over-messaging patients can present some problems. Over-messaging patients creates message fatigue Message fatigue occurs when message...

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The Vancouver Clinic Reduces No-show Rates

When The Vancouver Clinic began their transition to the Relatient messaging platform their average no-show rate was at an acceptable range and was not the organization’s primary concern. What really had them frustrated was the poor Customer Service they received from...

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The Most Important App in Healthcare

It’s all too easy for industries to get caught up in adopting new technologies just to keep pace. “Everyone is building a custom app/portal/website, so that must be the answer.” Or so the thinking goes. For all the talk of human-centered design and patient-centered...

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I Just Took an Uber Ride. To Health.

First published by founder Sam Johnson on Linkedin. The day started like most others. A shower, cup of coffee, and my morning walk around the neighborhood block on this uncommonly mild mid-November day. Somewhere along the way, I began to experience some slight...

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Going digital to improve patient engagement

Originally published on http://www.beckershospitalreview.com/, written by Pem Guerry and Sam Johnson. Mobile technology is far from a new concept for the healthcare industry, but its adoption is now accelerating at a rapid-fire pace. In almost every respect, hospitals...

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Listed on the AthenaHealth Marketplace

Relatient was recently added to the athenaHealth Marketplace, making it easier for users of athenaCollector to integrate with Relatient's platform and take a patient-centered approach to engagement. Here is an overview: Relatient is an integrated messaging platform...

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When Healthcare Needs to Close

Orginally published on LinkedIn by Sam Johnson. Closing means communication...and lots of it. We had the privilege of taking dozens of phone calls again this morning from medical offices needing to shut the doors for the day, due to inclement weather in the southern...

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