In The Social Media Age Patient Surveys Are More Important Than Ever {Future Healthcare Today}

Patient reviews can be a touchy subject among health systems and physicians, there's often debate over the place unvalidated reviews...

Why Patient Self-Scheduling: Healthcare Trends & Getting Started

What is Patient Self-Scheduling? Patient self-scheduling is the ability for patients to schedule their healthcare appointments online via...

Automation a Win in Federally Qualified Health Clinic, ARcare

Providing the best in healthcare to patients located in rural areas, regardless of their ability to pay, is a worthy mission that comes...

Eight Strategies to Improve Flu Vaccine Compliance {Infographic}

Last year the flu caused over 900,000 hospitalizations and 80,000 deaths. We already have the beginning confirmations of influenza here in...

Patient Self-Scheduling is Redefining Patient Access: Here’s What You Need to Know

Patient Self-Scheduling is here and getting a lot of attention. Digital scheduling is the new “front door” to your practice. Scheduling...

From Patient Reminders to Medical Billing

Jason W. Miller used to be a healthcare consultant at large organizations, so when he began working at Reiter, Hill, Johnson + Nevin (RHJN), a well-respected women’s health private practice in the Washington D.C. area, he sought ways to leverage his past experiences...

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Official Sponsor of Practice Manager Coffee Breaks

In my last post about practice managers I shared a little of the challenges they face and the incredible amount they get done for patients and doctors. With that in mind I set out to make a video about how Relatient can empower practice and office managers. This video...

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Better Patient Experience, Higher Profitability

The other day I came across a report by Deloitte in which they "found that higher patient experience scores are associated with higher hospital profitability." Their suggestion:  With the renewed patient and payer emphasis on patient experience as a core element of...

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Are You Over-Messaging Patients? Stay Ahead of TCPA

Some healthcare organizations over-message patients. While their enthusiasm in communicating with their patients should be applauded, over-messaging patients can present some problems. Over-messaging patients creates message fatigue Message fatigue occurs when message...

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The Vancouver Clinic Reduces No-show Rates

When The Vancouver Clinic began their transition to the Relatient messaging platform their average no-show rate was at an acceptable range and was not the organization’s primary concern. What really had them frustrated was the poor Customer Service they received from...

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The Most Important App in Healthcare

It’s all too easy for industries to get caught up in adopting new technologies just to keep pace. “Everyone is building a custom app/portal/website, so that must be the answer.” Or so the thinking goes. For all the talk of human-centered design and patient-centered...

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