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The Vancouver Clinic

Case Study

No-Shows Decreased 66%

When The Vancouver Clinic began their transition to the Relatient messaging platform their average no-show rate was at an acceptable range and was not the organization’s primary concern.

What really had them frustrated was the poor customer service they received from their legacy messaging vendor.

Download the success story to learn how The Vancouver Clinic:

  • Integrated the Relatient Patient Engagement platform with their EHR and Practice Management solution
  • Gained visibility on their patient outreach efforts
  • Decreased no-shows

“Relatient’s commitment to customer care has exceeded our expectation, and by deploying recommended best-practice strategies we have the benefit of significantly lower no-show rates!”

Tom O’Neil, Chief Information Officer, The Vancouver Clinic

Download Here