Patient Balance Messaging & MDpay™ Online Payments transform the patient payment experience
As a partner of athenahealth since 2016, Relatient has been able to bring organizations solutions to simplify complex scheduling, personalize patient communications, and digitally collect patient balances and co-payments. Relatient is an athenahealth Accelerate Partner, and is trusted by many athenahealth flagship clients, including over 100+ practices spanning 8,000+ providers across 25+ specialties.
By utilizing MDPay and athenaOne together, you will:
Reduce paper and update patients without a login with automated alerts avoiding past due amounts.
Improve staff productivity and make more convenient for patients regardless of location or time of day.
Reliable and secure patient-centered platform with highest standards to protect and patient information.
Reports track outreach and responses by patient and automated posts to monitor activity and balances.
Setup payment plans tied to the HSA and accounts to cover their balances consistently and easily.
“We previously utilized a portal that allowed our patients the option to pay online, but it was not user friendly and didn’t provide our patients with the billing information they needed. We had an average of 160 patients per month who chose to use the online portal to pay their bill. We now have 700 patients per month who utilize MDpay. Our processes are more user-friendly and streamlined since partnering with Relatient.”
Site Administrator, Multi-Practice Group
MDpay is an integrated solution with athenahealth that automatically notifies patients when their bill is ready, via email and/or text, then updates you when it’s collected.
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