by Julie Catron | Oct 29, 2018 | Case Studies
– Case Study – OB-GYN Medical Group Reduces No-Shows “Patient-centered” is more than a buzzword at OB-GYN Associates of Cookeville. The nine-provider medical group is intentional about taking patient feedback to heart and using it to improve the practice. When their...
by Julie Catron | Oct 10, 2018 | Blog, Case Studies, Population Health
Providing the best in healthcare to patients located in rural areas, regardless of their ability to pay, is a worthy mission that comes with unique challenges. And yet, ARcare, a federally qualified health clinic (FQHC) that started in rural Arkansas in 1986, exists...
by Julie Catron | Jul 20, 2018 | Case Studies, Patient-Centered Engagement
– Case Study – Pediatric Practice Improves Vaccine Compliance Using Automated Messaging They were doing it all and it was too much. This Level 1 PCMH Pediatric group utilized in-house staff to make direct phone calls with critical messages and reminders to their...
by James Kanka | Mar 22, 2018 | Case Studies
Jason W. Miller used to be a healthcare consultant at large organizations, so when he began working at Reiter, Hill, Johnson + Nevin (RHJN), a well-respected women’s health private practice in the Washington D.C. area, he sought ways to leverage his past experiences...
by James Kanka | Mar 16, 2017 | Case Studies
When The Vancouver Clinic began their transition to the Relatient messaging platform their average no-show rate was at an acceptable range and was not the organization’s primary concern. What really had them frustrated was the poor Customer Service they received from...
by James Kanka | Apr 3, 2016 | Case Studies
Jersey Urology was on its second “reminder solution” and still looking for a way to improve patient communications. When asking vendors for custom outreach, the answer had always been too costly, too manual, or even impossible.
