by Julie Catron | Jul 22, 2020 | Case Studies
THE GOAL: Streamline Revenue Cycle Management operations and extend a patient-friendly financial experience to patients and caregivers. Inundated with patient phone calls and a complex process for posting charges across multiple patient accounts, University...
by Julie Catron | Jun 1, 2020 | Case Studies
“We could have paused our go-live project due to COVID-19, but we needed these tools even more given the pandemic,” says Andy Rhea, CIO of Cherokee Health Systems. The Tennessee health system, which operates 24 rural and urban health clinics across 13 Tennessee...
by Julie Catron | Dec 17, 2019 | Case Studies
Creating a New Network Meant They Needed Some New Tools When One Pediatrics was established in 2013, they wanted to create a pediatric experience that offers families the resources of a large network with the high-touch, personal feel of a hometown pediatrician. If...
by Julie Catron | Nov 19, 2019 | Case Studies
New Leadership Brought Fresh Focus to Being Patient-Centered When Kelly Macken-Marble took on her new role as CEO of The South Bend Clinic in 2018, she found some opportunities to refocus and improve the organization’s patient outreach. To do this, she knew she would...
by Julie Catron | Jun 28, 2019 | Case Studies, eRegistration
Paper Registration Created Data Backlogs and Intake Bottlenecks U.S. Dermatology Partners was growing—the acquisition of new practices was creating a data entry backlog and contributing to long patient wait times. It was common for patients to spend 20 minutes...
by Julie Catron | Jun 4, 2019 | Case Studies
Patients Misunderstood ACOG Recommendations for Pap Smears and Started Skipping Annual Exams When the American College of Obstetricians and Gynecologists (ACOG) changed their recommendation that women should have a cervical cancer screening every three years instead...
