Patient-Centered Engagement Archives

Medical Groups Use Demand Messaging to Keep Patients & Staff Informed During Hurricane Florence

by Julie Catron | Sep 13, 2018 | Blog, Patient-Centered Engagement

Relatient customers on the Outer Banks turned to Relatient’s Demand Messaging today to broadcast schedule changes and early clinic closings to patients and staff, freeing them up to get home while it was still safe to travel. Hurricane Florence is here and her winds,...

To Deliver Patient-Centered Care Physician Group Practices Must Embrace Health IT Tools [Future Healthcare Today]

by Julie Catron | Sep 10, 2018 | Blog, Patient-Centered Engagement

Electronic registration, ease of access, and patient self-scheduling have become major focuses of patient-centered engagement. Relatient CTO, Kevin Montgomery, discusses this with Future Healthcare Today in a recent interview in which Kevin says that health IT tools...

Pediatric Practice Improves Vaccine Compliance With Automated Messaging

by Julie Catron | Jul 20, 2018 | Case Studies, Patient-Centered Engagement

– Case Study – Pediatric Practice Improves Vaccine Compliance Using Automated Messaging They were doing it all and it was too much. This Level 1 PCMH Pediatric group utilized in-house staff to make direct phone calls with critical messages and reminders to their...

Patient No-Shows: Everything Practice Managers Need to Know

by Julie Catron | Jun 13, 2018 | Industry Guides, Patient-Centered Engagement

Patient no-shows permeate medical practices, across specialties, locations, and practice model. While no-shows consistently cause problems for practices, not all practices track their no-show rate or realize the impact that even a couple no-shows can have on both...

Why Patients Don’t Answer Surveys (and Why it Matters)

by Julie Catron | Jun 7, 2018 | Blog, Patient-Centered Engagement

There was a time, so I hear, when a physician’s word was gospel and to challenge that authority meant you were an exception and a rebel. When I entered Healthcare in 2007, this was ancient history. Patients are empowered in today’s healthcare marketplace, armed with...

10 Things Your Mobile Pay Solution Should Offer

by Julie Catron | May 22, 2018 | Blog, Patient Billing, Patient-Centered Engagement

Technology is radically changing the healthcare industry, and patients now demand a modern billing and payment experience that enables them to conveniently transact how, when, and where they desire (more on this topic in our last blog). Mobile pay solutions are better...