by Julie Catron | Jun 22, 2020 | Blog, Video
Introduction Medical practices have made major strides towards patient-centered strategies, swapping manual and paper-based processes for digital options, like automated appointment reminders and digital patient check-in. But it’s time to take it further with...
by Julie Catron | May 18, 2020 | Blog, Video
The CAHPS surveys put the patient experience in the spotlight several years ago when public reporting started and scores became a factor in reimbursement. While reimbursement is certainly a foremost issue, there’s much more we can do with patient feedback to improve...
by Julie Catron | May 15, 2020 | Blog, Video
Patients are juggling a lot of responsibilities, staying current in their care and the care they manage on behalf of children, parents, spouses, and other loved ones can easily fall by the wayside. This is problematic for patients who can experience long-term...
by Julie Catron | May 8, 2020 | Blog, Video
Few patient engagement functions are as foundational to caring for, billing, and maintaining a care plan for patients as patient intake. Accurate medical and family histories, medications, and payer information are essential to forming a complete picture of a...
by Julie Catron | May 5, 2020 | Blog, Video
Do patient appointment reminders really lower patient no-shows? They really do. That is, if you choose the right partner. Appointment reminders have been around for a long time, so it’s easy to assume that they’re all the same by now. But appointment reminder...
by Julie Catron | Feb 11, 2019 | Blog, Video
What is the Digital Front Door? The digital front door is a strategy for engaging patients at every major touchpoint of the patient journey using technology that patients have already adopted for everyday use. A strong digital front door strategy doesn’t hinge...
