eBooks

Free Download Delivering a Patient-Centered Financial Experience  Patients are the new payer.  Which means RCM strategies have to change. Historically, healthcare leaders could count on reimbursement from commercial payers, Medicare, and Medicaid. Now that patient...

Free Download Using Patient Engagement Solutions to Communicate with Patients During & After the COVID-19 Pandemic   Healthcare organizations are using patient engagement software to keep patients safe and informed during viral outbreaks, natural disasters, and...

Free Download The Ultimate Guide to Reducing Patient No-Shows Best Practices for Hospitals, Health Systems, and Medical Groups that Drive Efficiency, ROI, and Patient Satisfaction No-shows have nothing on you.  At least they don't have to. We know appointment...

Free Download The Virtual Waiting Room: What It Is, Why You Need It, & How To Create It   Healthcare leaders are nimble, no other time has proved this more than 2020.  From implementing telehealth almost overnight to finding new ways to protect patients and staff...

Free eBook Download  Patient Satisfaction Surveys & Online Reviews A guide to getting started, improving your online reputation, and using results effectively Online reviews don't have to be something that happens to your practice or organization. Harnessing...

Free eBook Download  Why Patient Self-Scheduling: Healthcare Trends & Getting StartedPatients want 24/7 access and self-service. Patient expectations look a little different these days, thanks to consumer industries that honed-in on how consumers want to interact...

Free eBook Download Patient No-Shows: Everything Practice Managers Need to Know No-shows have nothing on you. Patient no-shows hamper productivity, frustrate physicians, and result in gaps in patient care. Previous attempts to reduce patient no-shows required hours of...