Top-rated Relatient is now a partner with EHR leader Epic and available in the App Orchard, offering a bidirectional interface between our patient-centered engagement platform and Epic software. The Relatient platform powers telehealth and the digital front door with these solutions:

Automated Appointment Reminders*
Reduce no-shows with unlimited voice, email, and text and deliver a medical appointment reminder service, missed appointment rescheduling, recalls, and more.

Broadcast Demand Messaging*
Save time updating patient groups on-demand with text, email, and/or voice.

2-way Messenger Chat*
Put an end to phone tag with intuitive one-to-one patient messaging. Send and receive texts with patients instantly using 2-way, real-time Messenger Chat. Messenger collects patient response across all automated solutions.

Patient Surveys & Reputation Management*
Survey patients post visit and get real-time feedback and generate online reviews to improve your medical practice’s online reputation.

No-Show Reengagement*
You don’t stop when a patient misses their appointment and neither do we. Once marked in your system, Relatient will automatically follow-up to get no-shows rescheduled. This feature can be turned on or off at your choice when supported by your PM.

Patient Self-Scheduling & Waitlist
Empower patients and staff with 24/7 scheduling to enable patient access and fill last-minute cancelations with automatic messaging. No portal, username, or password needed.

eRegistration & Check-In
For healthcare organizations that want to reduce the bottleneck caused by point-of-service registration and check-in, the Relatient’s mobile-first registration and check-in solution allows patients to pre-register for appointments on their preferred device ahead of time.

Health Campaigns
Promote patient adherence, target gaps-in-care, reduce readmission, and improve revenue with automated campaigns.

Patient Balance Messaging & MDpay
Collect more patient balances faster in the office, on the web, or via patients’ mobile devices with auto drafts, posted payments to appointments, and patient cards on file. Add text message balance reminders to your current billing strategy to save on statement costs and reduce time in AR.

Relatient is unique in our unlimited text, email, and voice messages and contacts along with a patient-centric and scalable, flexible platform for multiple locations and specialties management.

Plus, get reliable implementation and friendly support from our U.S. based, healthcare IT specialists who understand the needs of Epic users.

*Available in the Epic App Orchard

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Automate Text, Email and Phone Call Reminders

Relatient’s appointment reminder service and best practices lower no-show rates and increase productivity. Here are eight reasons why Relatient does it better than the rest.

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Bidirectional Integration

Relatient’s appointment reminder service notes patient responses directly into your practice management system (when possible). It’s like magic.

Multi-Location Management

Have more than one location? Relatient allows you to see reports, upload, and manage from one instance and one login. This is a must have.
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Configurable Reminders

Automated messages based on location, doctor, appointment type, or whether they have more than one appointment. We’ve seen it all.

U.S. Based Customer Service

We pick up the phone. We think it’s fundamental, but not everyone does. Our platform is better, but this might be the real reason customers stay.

No-Show Engagement

You don’t stop when a patient misses their appointment and neither do we. If your system allows, Relatient automates messages to get no-shows rescheduled.

Patient Recalls

Sometimes patients forget to schedule their next appointment. If your system allows, Relatient automatically reaches out to get them on the books.

Two-Way Patient Chat

Relatient includes Messenger with all products so that patients can reply to any reminder and start a 2-way chat with the office staff over SMS.

Broadcast Messaging

Last minute changes? Weather delays? Emergencies? Relatient makes it easy to quickly notify your patients and staff – by provider, appointment time or location.

Customer Story

“Relatient delivered an ROI beyond our expectations of 5-to-1! And we’ve received great feedback from patients. Our patients tell us that the email, voice, and text appointment reminder system makes it easier for them to plan their work and lives around medical appointments.”

Maria Avalos

Director, Primary Care & Subspecialty, United Regional Physician Group

$30,000
revenue recovered in one month; on track to recover over
$300,000
in the first year

Text Patients with Ease

Two-way communication between patients and staff has never been so convenient or easy. Patients can simply reply to any automated reminder and staff will get notified in the patient chat window or via email (after 10 min).  Too busy? Anyone on staff with access can view and reply to messages.

No Phone Tag!

No one likes playing phone tag, being put on hold, or being instantly available to whoever calls whenever they do, patients or staff. Relatient helps everyone avoid it by making 2-way texting with the office easily accessible to patients and staff. Patients can send a text message anytime, day or night, and be confident someone will see it when they have the chance. Office staff can quickly reply without dedicating their full attention or waiting for a patient to pick up the phone.

Unify Your Patient Communication

Messenger works across the Relatient platform tying together Appointment Reminders, Demand Messaging, Surveys, Patient Self-Scheduling, eRegistration and Health Campaigns with 2-way texting messages.  The tool easily manages these communications along the patient journey enabling conversations the way patients want.  Patients respond more quickly and at higher rates, in the 30-40% range, saving everyone time and reducing inconvenience.