It’s not just a phone, it’s
The Digital Front Door to Healthcare
Online Reviews
90% of patients search for their provider online before booking an appointment
eREGISTRATION
Prompt patients to fill out paperwork from a text or email message at home to reduce wait times and staff time
Patient Payments
68% of consumers prefer electronic payment methods to pay their medical bills
Patient Self-Scheduling
64% of patients will self-schedule in 2019, make sure it’s with you
Patient Reminders
Response rates from text messages are 209% higher and confirmation rates are 295% higher through text, compared to phone calls
Patient Portal
Less than 35% of patients engage through portals, engage everyone
Every Interaction is an Opportunity
Extend your front door to their phone with Relatient’s patient journey. Improve compliance and loyalty using automated messaging and modern tools so that patients don’t get lost or left behind.
Relatient makes it easy to coordinate your digital and business strategy with the patient journey.
Built to Engage Everyone,
Regardless of Portal Adoption.
The Relatient platform is built to engage patients through their phone, email, text, and the web so that it’s easy to stay informed and engaged without the need to adopt something new or remember a password. Give patients quick access to your organization wherever, whenever, to:
- Self-Schedule
- Pre-Register and Check-In
- Confirm, Cancel or Reschedule
- Make a Payment
- Receive a Quick Reminder
Hospitals & Health Systems
Relatient provides a digital front door strategy and platform to reduce no-shows, consolidate vendors, improve operational efficiencies, collect patient payments faster, and bring patients back.
Business Value
Sustaining the mission.
Increased Revenue
Relatient generates new appointments and reduces no-shows, directly supporting revenue goals. Additionally, Relatient increases the speed of collection for patient payments.
Decreased Costs
An automated digital front door strategy reduces staff hours required for unskilled tasks. Relatient offers it all in one platform to help with vendor consolidation efforts.
Productivity
Augmenting staff with automation considerably boosts productivity and enables highly skilled FTEs to spend time where they are most fulfilled and providing the most value.
Relatient Difference
No one does these like Relatient.
User Management
Manage users and in-app privileges in one instance so that only approved staff can send messages. Limit reporting to a location or report across all locations at once.
Unify Systems
With over 85 practice management (PM) and electronic health record (EHR) integrations, Relatient can automate and unify disparate locations, groups, and org units.
Drive Portal Adoption
Drive adoption of your patient portal or other initiatives with our automated patient-centric approach that delivers spectacular results.
The Pieces You Need
One vendor for all these services.
Appointment Reminders
Surveys/Reputation Managment
Two-Way Messaging
Patient Self-Scheduling & Waitlist
Patient Balance Messaging
Office/Web Payments
Health Campaigns
eREGISTRATION
System Integrations
How:
HL7 or SFTP Build from Cadence
What:
The bidirectional communication between Epic and Relatient allows for patient statuses to be written back into Epic. If a patient confirms, cancels, or requests to reschedule, Relatient sends the status into the DAR (Department Appointments Report)—Epic users can see this in the status column of the scheduling desktop. In other words, physicians and staff can see at-a-glance which appointments were confirmed and which were not—without requiring manual data entry between the two systems.
Read More:
- Custom Reports: How Epic Customers Optimize Their Workflows with Relatient
- Case Study: The Vancouver Clinic
- Case Study: Children’s Hospital on Epic Lowers Patient No-Shows
“Relatient’s dedicated project managers really made this feel like a partnership. Knowing we were on a first-name basis with people who could help and and who would respond quickly was so important to our success.”
How
HL7 or Direct to Database Connection
What
The bidirectional communication between NextGen and Relatient allows for patient statuses to be written back into NextGen’s Practice Management Solution. If a patient confirms, cancels, or requests to reschedule, Relatient sends updates the status.
Read More:
- Case Study: Physician Group Switches to Relatient for Patient Messaging
“After just one month, they reduced no-shows by 40% to 50%, recovered $30,000 in lost revenue and achieved an ROI of 5-to-1. Practice-wide missed appointments went from 11% down to 6.6%, with some practice areas showing even more dramatic declines, such as 14.4% to 7.3% in rheumatology.”
How
HL7 or Cerner Builds and Sends File
Read More:
- Oklahoma Heart Hospital Physicians Group Lowers Patient No-Shows, Saves Nearly $1 Million Annually
“Thanks to the real-time interface between Relatient and Cerner, we now have a dashboard that allows our managers to see patient responses from inside the EHR. This is huge, not only did we drop our no-show rate significantly but the difference is saving us approximately $980,000 in lost revenue annually.” — Jonathan Minson, Lead Software Architect, Oklahoma Heart Hospital
How
API or Direct to Database Connection (if Hosted Onsite)
What
The bidirectional communication between Allscripts and Relatient allows for patient statuses to be written back into Allscripts PM. If a patient confirms, cancels, or requests to reschedule, Relatient sends updates the status.
Screenshots
How
Direct to Database
What
The bidirectional communication between Centricity and Relatient allows for patient statuses to be written back into the Centricity Practice Management Solution. If a patient confirms, cancels, or requests to reschedule, Relatient sends updates the status.
Screenshots
Relatient integrates with more than 85 different PM and HIS systems, contact us about yours.
Talk to Someone.
Relatient sent over 80 million patient messages last year on behalf of providers to:
- Reduce no-shows
- Increase patient balance collection
- Improve patient satisfaction
- Transition to value-based care
- Optimize office operations
- Automate patient outreach
- Increase compliance