Every Interaction is an Opportunity
Extend your front door to their phone with Relatient’s patient journey. Improve compliance and loyalty using automated messaging and modern tools so that patients don’t get lost or left behind.
Relatient makes it easy to coordinate your digital and business strategy with the patient journey.
Built to Engage Everyone,
Regardless of Portal Adoption.
The Relatient platform is built to engage patients through their phone, email, text, and the web so that it’s easy to stay informed and engaged without the need to adopt something new or remember a password. Give patients quick access to your organization wherever, whenever, to:
- Pre-Register and Check-In
- Confirm, Cancel or Reschedule
- Make a Payment
- Receive a Quick Reminder
Hospitals & Health Systems
Relatient provides a digital front door strategy and platform to reduce no-shows, consolidate vendors, improve operational efficiencies, collect patient payments faster, and bring patients back.
Sustaining the mission.
Relatient generates new appointments and reduces no-shows, directly supporting revenue goals. Additionally, Relatient increases the speed of collection for patient payments.
An automated digital front door strategy reduces staff hours required for unskilled tasks. Relatient offers it all in one platform to help with vendor consolidation efforts.
Augmenting staff with automation considerably boosts productivity and enables highly skilled FTEs to spend time where they are most fulfilled and providing the most value.
No one does these like Relatient.
The Pieces You Need
One vendor for all these services.
HL7 or SFTP Build from Cadence
The bidirectional communication between Epic and Relatient allows for patient statuses to be written back into Epic. If a patient confirms, cancels, or requests to reschedule, Relatient sends the status into the DAR (Department Appointments Report)—Epic users can see this in the status column of the scheduling desktop. In other words, physicians and staff can see at-a-glance which appointments were confirmed and which were not—without requiring manual data entry between the two systems.
- Custom Reports: How Epic Customers Optimize Their Workflows with Relatient
- Case Study: The Vancouver Clinic
- Case Study: Children’s Hospital on Epic Lowers Patient No-Shows
“Relatient’s dedicated project managers really made this feel like a partnership. Knowing we were on a first-name basis with people who could help and and who would respond quickly was so important to our success.”
HL7 or Direct to Database Connection
The bidirectional communication between NextGen and Relatient allows for patient statuses to be written back into NextGen’s Practice Management Solution. If a patient confirms, cancels, or requests to reschedule, Relatient sends updates the status.
- Case Study: Physician Group Switches to Relatient for Patient Messaging
“After just one month, they reduced no-shows by 40% to 50%, recovered $30,000 in lost revenue and achieved an ROI of 5-to-1. Practice-wide missed appointments went from 11% down to 6.6%, with some practice areas showing even more dramatic declines, such as 14.4% to 7.3% in rheumatology.”
HL7 or Cerner Builds and Sends File
- Oklahoma Heart Hospital Physicians Group Lowers Patient No-Shows, Saves Nearly $1 Million Annually
“Thanks to the real-time interface between Relatient and Cerner, we now have a dashboard that allows our managers to see patient responses from inside the EHR. This is huge, not only did we drop our no-show rate significantly but the difference is saving us approximately $980,000 in lost revenue annually.” — Jonathan Minson, Lead Software Architect, Oklahoma Heart Hospital
API or Direct to Database Connection (if Hosted Onsite)
The bidirectional communication between Allscripts and Relatient allows for patient statuses to be written back into Allscripts PM. If a patient confirms, cancels, or requests to reschedule, Relatient sends updates the status.
Direct to Database
The bidirectional communication between Centricity and Relatient allows for patient statuses to be written back into the Centricity Practice Management Solution. If a patient confirms, cancels, or requests to reschedule, Relatient sends updates the status.
Relatient integrates with more than 85 different PM and HIS systems, contact us about yours.
Talk to Someone.
Relatient sent over 80 million patient messages last year on behalf of providers to:
- Reduce no-shows
- Increase patient balance collection
- Improve patient satisfaction
- Transition to value-based care
- Optimize office operations
- Automate patient outreach
- Increase compliance