Relatient partners with Healthpac to bring billing companies and medical offices an integrated patient engagement solution to modernize patient payments.  

Schedule a quick demo to see Relatient’s award-winning platform that includes mobile-first technology to connect with patients the way they prefer. With Relatient, your organization can service medical offices, staff, and patients even more.

Revenue cycle leaders are choosing Relatient to do more for their clients, and more patient engagement just makes sense.

See why 28,000+ physicians trust Relatient, and learn how we can help quickly:

  • Reduce appointment no-shows
  • Reduce A/R days and bad debt
  • Increase patient balance collection
  • Enable patient payment plans
  • Improve patient satisfaction
  • Transition to value-based care
  • Optimize medical office operations
  • Automate patient outreach 
  • Increase compliance

There’s so much more.

Schedule a Demo

Automate Text, Email and Phone Call Reminders

Relatient’s appointment reminder service and best practices lower no-show rates and increase productivity. Here are eight reasons why Relatient does it better than the rest.

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Bidirectional Integration

Relatient’s appointment reminder service notes patient responses directly into your practice management system (when possible). It’s like magic.

Multi-Location Management

Have more than one location? Relatient allows you to see reports, upload, and manage from one instance and one login. This is a must have.
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Configurable Reminders

Automated messages based on location, doctor, appointment type, or whether they have more than one appointment. We’ve seen it all.

Customer Service

We pick up the phone. We think it’s fundamental, but not everyone does. Our platform is better, but this might be the real reason customers stay.

No-Show Engagement

You don’t stop when a patient misses their appointment and neither do we. If your system allows, Relatient automates messages to get no-shows rescheduled.

Patient Recalls

Sometimes patients forget to schedule their next appointment. If your system allows, Relatient automatically reaches out to get them on the books.

Two-Way Patient Chat

Relatient includes Messenger with all products so that patients can reply to any reminder and start a 2-way chat with the office staff over SMS.

Broadcast Messaging

Last minute changes? Weather delays? Emergencies? Relatient makes it easy to quickly notify your patients and staff – by provider, appointment time or location.

Customer Story

“Relatient delivered an ROI beyond our expectations of 5-to-1! And we’ve received great feedback from patients. Our patients tell us that the email, voice, and text appointment reminder system makes it easier for them to plan their work and lives around medical appointments.”

Maria Avalos

Director, Primary Care & Subspecialty, United Regional Physician Group

$30,000

revenue recovered in one month; on track to recover over

$300,000

in the first year

Text Patients with Ease

Two-way communication between patients and staff has never been so convenient or easy. Patients can simply reply to any automated reminder and staff will get notified in the patient chat window or via email (after 10 min).  Too busy? Anyone on staff with access can view and reply to messages.

No Phone Tag!

No one likes playing phone tag, being put on hold, or being instantly available to whoever calls whenever they do, patients or staff. Relatient helps everyone avoid it by making 2-way texting with the office easily accessible to patients and staff. Patients can send a text message anytime, day or night, and be confident someone will see it when they have the chance. Office staff can quickly reply without dedicating their full attention or waiting for a patient to pick up the phone.

Unify Your Patient Communication

Messenger works across the Relatient platform tying together Appointment Reminders, Demand Messaging, Surveys, Patient Self-Scheduling, eRegistration and Health Campaigns with 2-way texting messages.  The tool easily manages these communications along the patient journey enabling conversations the way patients want.  Patients respond more quickly and at higher rates, in the 30-40% range, saving everyone time and reducing inconvenience.