The Relatient Patient Self-Scheduling & Waitlist solution is now available in the Cerner App Gallery through work with Cerner and implementations with health systems and hospitals. Relatient’s Development team met the requirements of the Cerner Open Developer Experience (Code), a digital platform designed to encourage healthcare IT innovators to develop apps that advance communication and efficiency in the industry. The Relatient Patient Self-Scheduling & Waitlist solution powers telehealth and the digital front door through the following capabilities:
- Online/mobile, 24/7 access for patients with no password or login required
- Convenient scheduling to enable patient access and fill last-minute cancelations with automatic messaging
- Patients can self-schedule open appointments and select by provider, location, and visit type
- Ability for staff to auto-approve or manually-approve requested times
- Integrates with Cerner software and simultaneously updates schedule
- Waitlist product automatically contacts patients on your waitlist until appointment fills
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Automate Text, Email and Phone Call Reminders
Relatient’s appointment reminder service and best practices lower no-show rates and increase productivity. Here are eight reasons why Relatient does it better than the rest.
Relatient’s appointment reminder service notes patient responses directly into your practice management system (when possible). It’s like magic.
Have more than one location? Relatient allows you to see reports, upload, and manage from one instance and one login. This is a must have.
Automated messages based on location, doctor, appointment type, or whether they have more than one appointment. We’ve seen it all.
U.S. Based Customer Service
We pick up the phone. We think it’s fundamental, but not everyone does. Our platform is better, but this might be the real reason customers stay.
You don’t stop when a patient misses their appointment and neither do we. If your system allows, Relatient automates messages to get no-shows rescheduled.
Sometimes patients forget to schedule their next appointment. If your system allows, Relatient automatically reaches out to get them on the books.
Last minute changes? Weather delays? Emergencies? Relatient makes it easy to quickly notify your patients and staff – by provider, appointment time or location.
“Relatient delivered an ROI beyond our expectations of 5-to-1! And we’ve received great feedback from patients. Our patients tell us that the email, voice, and text appointment reminder system makes it easier for them to plan their work and lives around medical appointments.”
revenue recovered in one month; on track to recover over
in the first year
Text Patients with Ease
Two-way communication between patients and staff has never been so convenient or easy. Patients can simply reply to any automated reminder and staff will get notified in the patient chat window or via email (after 10 min). Too busy? Anyone on staff with access can view and reply to messages.
No Phone Tag!
No one likes playing phone tag, being put on hold, or being instantly available to whoever calls whenever they do, patients or staff. Relatient helps everyone avoid it by making 2-way texting with the office easily accessible to patients and staff. Patients can send a text message anytime, day or night, and be confident someone will see it when they have the chance. Office staff can quickly reply without dedicating their full attention or waiting for a patient to pick up the phone.
Unify Your Patient Communication
Messenger works across the Relatient platform tying together Appointment Reminders, Demand Messaging, Surveys, Patient Self-Scheduling, eRegistration and Health Campaigns with 2-way texting messages. The tool easily manages these communications along the patient journey enabling conversations the way patients want. Patients respond more quickly and at higher rates, in the 30-40% range, saving everyone time and reducing inconvenience.