Relatient Expands Patient Engagement Platform with Integrated 2-Way Patient Texting to Increase Patient Access
NASHVILLE, TN. – APRIL 18, 2019 – Relatient, Inc., a leader in patient engagement technology announces Relatient® Messenger chat solution, a new product launched to bridge the gulf that traditionally exists between modern automated outreach and easy patient access to real staff when needed Messenger chat integrates 2-way text for Relatient’s suite of products to enable staff to personally text patients real-time and to seamlessly transition patient responses to automated texts into live chats with staff. Messenger chat is now standard with the Relatient Appointment Reminders and broadcast messaging solution.
Relatient’s Patient-Centered Engagement solutions tackle patients’ needs along their journey of care with automated messaging for appointment reminders, no-show management, recalls, surveys, groups, patient self-scheduling, and preregistration. Messenger chat complements automated messaging as an easy-to-implement, easy-to-use personal texting tool available in the Relatient platform. Messenger chat also captures the conversation history for all texts, streamlining the interactions whether patient or staff initiated. Best practices and HIPAA and TCPA compliance are foundational to Messenger chat and all Relatient solutions.
By launching Messenger chat, Relatient expands the functionality of its patient engagement solutions with 2-way text and the most preferred form of communication today. Moreover, 90% of all text messages are read within 3 minutes of being received when sent by a known source, like a healthcare provider. Patients are more likely to respond to communication in text because it is convenient, immediate, and interactive. Messenger solves the challenges and high level of frustration experienced with phone and emails.
“Patient access is paramount and Relatient is on a mission to make it easy. Relatient Messenger chat stops the phone tag. It shouldn’t be a challenge for patients to get ahold of their provider’s office, and it doesn’t get any easier than with Relatient,” said Michele Perry, CEO, Relatient. “Patients can reply to any text reminder, day or night, and staff can respond when convenient —typically much faster than by phone or email.”
Relatient’s technical experts are available to demo the Messenger chat solution to show the simplicity for users and the integration of automated and personal text messages with Appointment Reminders and the entire Relatient platform.
Relatient is a SaaS-based patient-centered engagement company that utilizes modern and mobile modalities to improve patient and provider communication. On behalf of U.S. medical practices and health systems, Relatient engaged patients with more than 80 million messages in 2018. Relatient’s platform integrates with over 85 practice management systems and electronic health databases to drive operational efficiency, appointments and reviews, reduce no-shows, speed patient payments, and improve patient satisfaction, all while supporting health and care quality initiatives. For more information, visit www.relatient.net
Sr. Director of Marketing