Relatient Launches Electronic Registration & Check-In Solution to Improve Patient Flow
Expanded Platform Fills Market Gaps for Digitizing and Tracking Patient Access
NASHVILLE, TN. – May 14, 2019 – Relatient, Inc., a leader in patient engagement technology announced today the availability of the Relatient® eRegistration and Check-In solution, a new product launched to reduce patient wait times and enable financial clearance prior to an appointment. The solution builds on Relatient’s Patient Engagement platform introducing earlier touchpoints on the patient journey handled through automation software and the flexibility of using a mobile, personal device. Healthcare organizations can now choose Relatient to offer patients and staff an alternative to more hardware and waiting room bottlenecks with a user-friendly, SaaS based tool.
Patient wait times and manual front office activities can cause loss of revenue and loyalty as patient expectations continue to change. With 95% of patients now carrying a smart phone and 40% unhappy after waiting more than 20 minutes to get care, optimizing the experience before seeing the provider is imperative. The eRegistration and Check-in solution is designed to engage patients earlier and deliver customized workflow activities handled by staff while enabling financial clearance, getting patients seen faster, and reducing schedule delays.
As the de facto standard for automated appointment reminders and reducing no shows, Relatient continues to uncover more ways to improve patient engagement. While Relatient is not the first to digitize patient intake, eRegistration is the first to do it the right way by focusing first on utilizing patients’ own devices and giving them freedom to complete digital forms prior to arrival. Kiosks and portals have a place, but today’s patients want easier access outside the office and digital walls of a portal and many providers don’t want to be locked into proprietary hardware. The solution provides more automation, communication, tracking, and customization so patients and staff can quickly adopt a digital approach.
“Relatient enables a Digital Front Door strategy for healthcare to engage patients seamlessly from home to their providers by removing points of friction. Medical offices can be proactive and efficient with eRegistration’s unique approach and get an affordable technology upgrade,” said Michele Perry, Relatient CEO. “Digitizing registration forms and office check-in and streamlining the workflow activities through an integrated engagement solution immediately impact the entire practice and benefit every patient.”
Relatient’s healthcare IT specialists are available to demo the eRegistration and Check-in solution and to discuss practice management integrations including Epic, Cerner, Nextgen, Allscripts, and Centricity. Providers and administrators can also checkout Relatient’s Patient Engagement platform of solutions at upcoming industry events including Cleveland Clinic’s Patient Experience Conference in May and HFMA’s Annual Conference in June.
Relatient, Inc. is a SaaS-based patient-centered engagement company that utilizes modern and mobile modalities to improve patient and provider communication. On behalf of U.S. medical practices and health systems, Relatient engaged patients with more than 80 million messages in 2018. Relatient’s platform integrates with over 85 practice management systems and electronic health databases to drive operational efficiency, appointments and reviews, reduce no-shows, speed patient payments, and improve patient satisfaction, all while supporting health and care quality initiatives. For more information, visit www.relatient.net
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