Relatient Named a Nashville Business Journal 2020 Best Places to Work
Nashville Business Journal recently announced its 2020 Best Places to Work honorees, naming Relatient as one of this year’s winners. During evaluation, Relatient employees completed an anonymous engagement survey measuring key engagement categories, including team effectiveness, trust in senior leaders, and manager effectiveness. Companies are ranked based on their survey results and categorized by company size.
“We’re so excited and honored to make Nashville Business Journal’s list of Best Places to Work,” said Relatient CEO, Michele Perry. “We’ve got the best team working on behalf of the hospitals, healthcare systems, and medical practices we serve. I couldn’t be more proud of how far we’ve come and where we’re headed.”Relatient, a SaaS-based patient engagement company, has grown quickly since getting its start in 2014. The company now employs over 130 people between two offices located in Franklin and Cookeville, TN and several employees who work remote across 11 different states. Perry accepted the role of CEO in 2017 and has since established several programs to further employee engagement, like monthly All-Hands meetings, monthly Lunch n’ Learns, CEO “Ask Me Anything” sessions, birthday and holiday celebrations, an annual awards banquet, flexible work schedules and remote work opportunities, to name a few.
Facing 2020 as a Team Like many in Middle and East Tennessee, the Relatient team was deeply affected by the tornado that tore through the area in early 2020. The team in Cookeville was impacted most, including one Relatient family who lost everything after taking a direct hit in the storm. The Sells family’s story made the news after their son, Gavin, was seriously injured and their home was destroyed. Gavin is healing and doing well and in addition to aid from their church and the Cookeville community, the Relatient team collected over $22,000 and offered up furniture, vehicles, and more to help the family get back on their feet. In the weeks following the tornado, COVID-19 swept the nation and like many organizations, Relatient shifted their entire workforce to a work from home arrangement. Committed to maintaining an engaged workforce, they found ways to stay connected through tools like Ring Central and Slack, including a weekly virtual coffee break and a shared slack channel, “Relatient Water Cooler”. In place of birthday gatherings in the office, they began sending individual cake servings to employees’ homes and continued their monthly Lunch n’ Learn training sessions and All Hands meetings. While the company is looking forward to the day they rejoin their office settings in Franklin and Cookeville, Perry says they’ve learned a lot from their WFH arrangement and will carry those learnings forward after the risk of COVID-19 is lifted.
“We were very lucky that we had many remote employees before COVID-19,” Perry said, “so the infrastructure to support the move to WFH was fairly smooth for our team. Post COVID-19, I think we’ll continue to offer our employees work from home flexibility but I also think as a company we’ll be more cognizant of how hard it is it be 100% WFH and to be more inclusive of remote employees.”