Why We Survey Our Patients: One Women’s Health Group’s Story
Theresa said, “I realized that we were guessing as to why patients come or go from our practice or what they do and don’t like about their care. I knew we needed data to know what patients are truly thinking”.
Consumers are giving greater weight to online reviews and resources when deciding who to trust for their medical care, which means practices big and small are relying on the feedback of their existing patients to ensure they are meeting patient needs. Patient-centered practices, like Obstetrics and Gynecology Care Associates, are utilizing technology built around patient habits to capture feedback within days of an office visit, giving them the opportunity to make decisions about their processes, communication, and patient-experience based on data rather than assumption. Relatient Surveys Was A “No-Brainer” Theresa told us that she looked at a couple survey vendors but it was clear that working with Relatient was their best option. The practice was already using Relatient’s Appointment Reminders to reduce no-shows and they were able to go live with surveys in less than a week.
“I know it can be difficult sometimes to convince administrators to make investments like this, but in my case, it went really smoothly. Leadership saw the value immediately.”
Obstetrics and Gynecology Care Associates started with Relatient’s Visit Survey, which offers the benefit of comparable benchmark data, something that was particularly important to Theresa. She told us,
“I know customizing things can be nice, but using the standard survey gives us the ability to benchmark against other practices. This was really important to us.”
We are excited to see how practices are using real-time patient feedback to better care for their patients and provide world-class clinic experiences.